Complete the questionnaire and score yourself. Write a short piece (100–200 words) about what you have learned from the

The set textbook presents a New Manager Self-test ( Samson, Donnet & Daft 2018, p.

4; Samson & Daft 2015, p. 3)

  1. Complete the questionnaire and score yourself.
  2. Write a short piece (100–200 words) about what you have learned from the

Questionnaire about your own management skills.


One key factor in this week’s study is an analysis of an individual’s specific personality

and behaviour traits and how this may influence their communication skills in the

workplace. Within the Study Guide, you will discover that these traits are divided into

three levels. The third level is called post-conventional and these individuals are

described as following their own set of principles of justice and rights. They are aware

that people hold different values and they seek creative solutions to ethical dilemmas.

They demonstrate a balanced concern for individuals and for the common good.

Think back through your work or life experiences and name an individual who fits this set

of traits and write a short piece (100 – 200 words) on why you have chosen them.


Consider the comparison between Theory X and Theory Y styles of management in the

set textbook (2018, p.65-6) or the New Management Seft-Test in the 2015 edition (p.49).

What is your personal experience of either or both styles of management in the

workplace, or in a club or organisation you know? Compare the outcome with reference

to Theory X and Theory Y.


On page 159 of Cheney (this week’s required reading) you will find Figure 6.1 which plots

the intensity and intentionality of workplace incivility. Focus of the levels of intentionality

and describe some experiences you are aware of in the workplace where these negative

actions have been clearly targeted. It may be a personal or associate’s experience. Did

the supervisor take action or were they blind to the activities? Was there any positive

outcome? Write a response of between 100 – 200 words.


In our key themes, we have identified workplace heroes and knowledge workers as

people who show exceptional qualities within the workplace. Identify some heroes and

knowledge workers you have experienced and write a short piece (100 – 200 words)

stating reasons why these individuals might be key members of work team networks.

Describe the qualities they display that may enhance the power and reach of this network

within an organisation.


Take the New Manager Self-Test from the Samson, Donnet & Daft textbook, ‘Do

you have a gender and authority bias?’ (2018, p. 532) or alternatively, ‘Do you

know your Biases’ (Samson & Daft 2015, p. 469). Look at your score and write

100 – 200 words about what you learned about your own biases or, perhaps, lack

of bias


Comment on the table ‘Gender differences in leadership behaviours’ (Samson,

Donnet & Daft 2018, p. 624; Samson & Daft 2015, p. 610). Write 100 – 200

words about what you know about gender differences in behaviour.


Read the section ‘Why do people resist change?’ in Samson, Donnet & Daft

(2018, p. 452-3) or the section ‘Resistance to Change’ in Samson & Daft (2015,

p. 460-62.) From your own experience consider one positive and one negative

personal response to change. Reflect on the reasons behind your responses

and reassess your choices


Read the ‘Management Challenge’ in the Samson, Donnet & Daft textbook

(2018, p. 449; 2015, p. 434) and answer the questions posed, then read the

Response to Management Challenge (2018, p. 481; 2015, p.468).

Does the response substantiate your answers to the questions posed earlier and



Complete the New Manager Self-Test ‘Does Goal Setting Fit Your Management

Style?’ (Samson, Donnet & Daft 2018, p. 280; Samson & Daft 2015, p. 271) and

check your score. What did you learn from doing the test?


This week we explore Scenario Building as a way of exploring what might happen to an

organisation struck by crisis in difficult times and through unexpected events. From your

work experiences develop a quick ‘sketch’ of two scenarios – the most optimistic and the

most pessimistic – in the event of a major crisis. What would that crisis be and how might

you communicate with stakeholders about this situation to minimise confusion or


What contingency plans might be appropriate?


Focusing on the difference between publics and audiences, think about your own life and

work experiences and identity some publics you might be a member of – as a customer

or as a member of a social or professional organisation. You can also be a member of a

public simply because of your race, religion, sex or ethnic or national origin.

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