Discuss inner feelings and forgoing emotional expressions in response to display

Which of the following terms refers to the practice of hiding inner feelings and forgoing emotional expressions in response to display rules?

A) Surface acting

B) Anchoring bias

C) Active camouflage

D) Bandwagon effect

E) Framing effect

50) Which of the following statements is true regarding surface acting?

A) It involves forgoing emotional expressions in response to display rules

B) It involves changing one’s likes and dislikes to be in sync with display rules

C) It involves displaying one’s true feelings explicitly toward a person.

D) It deals with expressing felt emotions toward a person or event

E) It involves trying to modify our true inner feelings based on display rules

51) Which of the following is an example of surface acting?

A) An employee expressing her true admiration for her colleague

B) An employee masking her emotions of distrust toward the management

C) An employee striving to like her job even though it feels uninteresting

D) An employee retorting back at an annoying customer

E) A colleague making an effort to get along with a difficult team mate

52) The practice of modifying one’s true inner feelings based on display rules is known as _.

A) Surface acting

B) Deep acting

C) Social loafing

D) Behavioral contagion

E) Collective efficacy

53) Which of the following is an example of deep acting?

A) Sasha ignores a colleague’s question because she knows he has a personal grudge against her

B) Andy conceals her emotions and politely talks to a customer even though he is annoying her

C) Liza smiles at her manager even though last week she was passed off for a promotion

D) Dave tries to get along with a co-worker because they will soon be working together on a project

E) Javier is tired of working long hours and calls in sick on Monday to skip work

54) __ refers to a model which suggests that workplace events cause emotional reactions on the part of employees, which then influence workplace attitudes and behaviors.

A) Ironic process theory

B) Implicit personality theory

C) Disengagement theory

D) Affective events theory (AET)

E) Construal level theory

55) Which of the following is true according to the affective events theory?

A) Employees react emotionally to events at work which affects their job performance and satisfaction

B) Employees who score high on emotional stability are more likely to react strongly to negative events

C) Employees who experience emotional dissonance at work can only be motivated with the help of money

D) Emotions of an employee are independent of his age and gender

E) Emotions scoring high on the personality trait of extraversion tend to be more successful at the workplace

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