Emotional intelligence

Which of the following statements is true regarding emotional intelligence (EI)?

A) It refers to a score derived from standardized tests to measure intelligence

B) It refers to an aptitude for intellectual activities that cannot be acquired with personal effort

C) It comprises a person’s ability to detect other’s and one’s own feelings

D) It is based on rationality instead of intuitive appeal to make judgments

E) It refers to a person’s ability to suppress his or her true emotions and express organizationally accurate emotions

64) Which of the following is an argument used against emotional intelligence?

A) It is not genetically influenced and thus is void of an underlying biological factor

B) It does not have the capacity to predict criteria that matter

C) It can be learned by experience

D) It cannot be measured easily and measures of EI are diverse

E) It is not closely related to intelligence and personality

65) For which of the following jobs is it most likely to be important to hire employees with high emotional intelligence?

A) Jobs which require customer service skills

B) Jobs which need strong technical skills

C) Jobs which require the ability to work independently

D) Jobs which require good critical thinking skills

E) Jobs which require good writing skills

66) Which of the following statements is true regarding the effects of moods and emotions on decision making?

A) Moods and emotions have no direct influence on decision making

B) People in good moods are less likely than others to use heuristics to make decisions

C) Positive emotions tend to diminish problem-solving skills and analytical skills

D) People with positive emotions are slower at processing information as compared to depressed people

E) Depressed people tend to weigh all possible options rather than the most likely ones

67) Amber and Emma were recently hired by a marketing agency. Though there is a lot of work that has been allotted to both of them, Amber is always in a good mood. Emma, on the other hand, appears to be depressed with her job. In such a situation, as compared to Emma, Amber is more likely to __.

A) Take an extended time at processing information

B) Have poor problem-solving skills

C) Make poorer decisions

D) Find better solutions to problems

E) Weigh all possible options rather than the most likely ones

68) Dawn Wang heads an ad agency in Texas and regularly needs to work with copywriters, artists, and designers to come up with effective branding solutions for products. For one of the company’s esteemed clients, Wang and her team need to brainstorm ideas for a slogan for the client’s new line of clothing. In such a situation, why is it particularly important for Wang to keep her team happy?

A) People take a long time at processing information when they are in good mood

B) People tend to weigh all options to make less likely decisions when in a good mood

C) People are less likely to use rules of thumb when they are in a good mood

D) People tend to make decisions quickly when they are in a good mood

E) People are more creative and produce more ideas when they are in a good mood

69) Which of the following statements is true regarding negotiation?

A) Displaying a negative emotion at a negotiation can never be effective.

B) Angry negotiators who have less power than opponents have better outcomes

C) Individuals who do poorly in a negotiation are more willing to be cooperative in future negotiations.

D) Feeling bad about your performance during a negotiation tends to impair future negotiations.

E) Individuals who do poorly in a negotiation develop positive perceptions of their counterpart.

70) Tiffany Crowe works as a showroom executive at a clothing boutique in London. Today, she is in a positive mood and instantly greets and smiles at a customer who walks into the store. The customer feels welcomed by her response. While browsing the store, Crowe helps the customer with products and passes on her positive mood to the customer. The customer leaves the store feeling content with a smile on her face. Which of the following best describes this situation?

A) emotional contagion

B) positivity dissonance

C) cognitive dissonance

D) framing effect

E) bandwagon effect

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