Research and review at least three case studies using the University Library on BI.
Prepare a 10-slide multimedia-rich presentation with speaker notes that presents your view on best practices for BI and CRM systems.
Record at least a 5-minute voiceover to accompany your presentation.
Use the software of your choice such as Sound Recorder, or Audacity to create your audio file and save as a MP3 or WAV.
Include content on the following in your presentation:
Customer relationships in the organization
System development roles and responsibilities
Application architecture and tools
Business case for system implementation
Relationships amongst BI system application components
CRM drivers and challenges
Sales, service, and contact center analytics
CRM data model
BI application customization methods
Project planning and deployment
Future of the BI application
BI/CRM implementation and management plan
Include the source of your research.
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