Healthcare Workforce

Strategic Training of Healthcare Workforce on Policies, Procedures, and

Regulation Course Outcomes

● HS450-6: Construct organizational training strategies that resolve emerging issues in

a healthcare environment.

● GEL-1.2: Demonstrate college-level communication through the composition of

original materials in Standard American English.

Unit Outcomes

● Differentiate between the concepts of strategy and strategic management.

● Apply analyses of internal and external environments to strategic planning.

● Describe a business model and its component parts.

● Understand the purposes of strategic alliances.

● Describe the relationships among alliance motivation, structure, and outcomes. Instructions

You are a healthcare executive of a large hospital, serving as director of health

information. You have been advised that there are serious concerns regarding the

competence of the facility’s billing and coding staff. To address these concerns, you will

develop an action plan. Please complete your action plan as indicated below in Parts 1-


Part 1

Competency Assessed

Determine policies and procedures to monitor abuse or fraudulent trends


Evaluate at least three (3) types of abuse or fraud that may occur during the course of

medical coding and billing activities. Determine at least three (3) organizational policies

and procedures that monitor such activities and critique the effectiveness of each


Part 2

Competency Assessed

Create and implement staff orientation and training programs Instructions

Based upon the trends of abuse or fraud that you identified in Part 1, develop both a

new employee orientation program and an ongoing training program for medical billing

and coding employees. Design outlines of each training program and construct the

learning activities involved. You should also indicate a leadership approach that you

would use in the implementation of the programs.

Part 3

Competency Assessed

Evaluate initial and ongoing training programs Instructions

Develop a plan to evaluate the training programs at “time of launch” and again at

periodic times over the next two (2) years. Describe the methods used to evaluate the

effectiveness of each training program. Part 4

Competency Assessed

Facilitate the use of enterprise-wide information assets to support organizational

strategies and objectives

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