HRM5002D Performance Improvement and Management
in Health & Social Care

HRM5002D Performance Improvement and Management in Health & Social Care. As a manager of BME Luxury Care Home – a registered business operating in England

HRM5002D Performance Improvement and Management
in Health & Social Care
HRM5002D Performance Improvement and Management in Health & Social Care
Learning Outcomes:
Firstly, analyse, evaluate and apply a range of strategic planning models.

Secondly, calculate, interpret and critique a range of nancial strategic performance measures such as Return on Investment (ROI) Residual Income (RI) and Economic Value Added (EVA).

Thirdly, evaluate the use of problem solving and investment appraisal models.

Fourthly, critically evaluate the use of non-nancial and multidimensional models of performance
management

As a manager of BME Luxury Care Home – a registered business operating in England, the directors
have asked you to consider the viability of investing in a privately owned and managed nursing
home. This is of course led by an ever-increasing demand for such services among an aging
population in England. The mission statement is: “a commitment to excellence in long-term support
and care”.

The plan is to, expand over time, to a network of at least ve luxury facilities in London.
The vision of the directors is to achieve the highest possible level of person-centred care in a homelike environment. Long-term care includes medical and also non-medical care for individuals who need
support with their activities of daily living.

Many of the service users would be self-funding but some would be eligible for social care funding.
Users may have a range of complex needs and/or disability
that may challenge their ability to carry out certain activities of daily living.

Task 1: Prepare a 1500-word internal memorandum for the directors of the care home, critically discussing the advantages and disadvantages of at least two strategic planning models appropriate

Task 2: The word count for 2a and 2b should not exceed 1000 words in total.
a. Briey discuss the usefulness of a Du Pont analysis to shareholders and then apply it to BME Luxury Care Home using the nancial statements above as a basis for your calculations. You must
discuss the purpose of each formula, and also each step in your calculations to make sure you have not
made any errors. Discuss your ndings in the context of the following industry averages:
Total margin 3.5% Total asset turnover 1.5 Equity multiplier 2.5 Return on equity (ROE) 13.1%

b. Calculate and interpret the following ratios. You must explain the purpose of each formula, and
each step in each calculation. Discuss your ndings in the context of the following industry averages Return on assets (ROA) 5.2% Current ratio 2.0 Days cash on hand 22 days Average collection period
19 days Debt ratio 69% Debt-to-equity ratio 2.5 Fixed asset turnover ratio 1.4

Task 3: Critically evaluate the use of non-nancial and multidimensional models of performance
management in preparation for a discussion with your management team. Choose the Balanced
Scorecard or the Performance Pyramid as a basis for your discussion.

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