Which inputs and processes from the Organizing Framework are evident?

Problem-Solving Application—Whole Foods vs. Whole Amazon Amazon acquired grocery giant Whole Foods in 2017 in a blockbuster deal, but one consequence of this acquisition is that Amazon’s highly centralized and data-driven approach to business decisions has clashed with that of Whole Foods. This has frustrated both employees and Whole Foods customers. This activity is important because mergers and acquisitions are not guaranteed to have universally positive results, particularly if the two companies involved have significantly different strategies or cultures. The goal of this exercise is for you to consider the nature of the culture clash between Whole Foods and Amazon, as well as how both companies can overcome these issues. Read about Amazon’s acquisition of Whole Foods and its organizational behavior-related implications. Then, using the three-step problem- solving approach, answer the questions that follow. Investigative journalist Michael Blanding put it best, “Amazon’s acquisition of Whole Foods… was the corporate equivalent of mixing tap water with organic extra virgin olive oil. You’d be hard-pressed to find two companies with more different value propositions.1 Stories quickly emerged about Whole Foods customers unhappy about the changes at their favorite organic retailer, and they weren’t the only ones complaining. Similar negative stories emerged from employees regarding the new performance driven expectations imposed by Amazon. Immediate Impact After the acquisition, Amazon’s presence was immediately felt. In addition to plastering its logo everywhere in Whole Foods stores, it also used its strengths in data and data analysis to determine appropriate product mixes and bring efficiencies to many processes. After all, Amazon is known for its efficiencies, low costs, and low prices. Clash This is a stark contrast to Whole Foods’ highly empowered approach to doing business, wherein individual stores and their employees had autonomy regarding decisions about product selection, inventory, and how best to serve customers. This employee-centric focus is what earned the company a spot-on Fortune’s Best Places to Work list for 20 consecutive years, and the reason its customers enjoyed personalized intensive, hands-on service. Although this decentralized, high-touch approach had real benefits, it also had considerable inefficiencies that Amazon was keen to address.

10/13/21, 6:01 PM Assignment Print View

https://ezto.mheducation.com/hm.tpx?todo=c15SinglePrintView&singleQuestionNo=1.&postSubmissionView=13252714224962645,13252714225037662&wid=13252717358425566&role=student&pid=34975829_51290… 2/2

  1. Award: 0.00 points

Amazon and its employees utilized data, rigorous analysis and controls, and demanding performance management practices. In the eyes of Amazon, customers were faceless digital profiles of purchasing history and preferences. This environment was a good fit for some employees but incredibly stressful and negative for others. Evidence for this was Whole Foods dropping from Fortune’s list in 2018 (it didn’t make the list in 2019 either). Unrealized Potential? These differences have the potential to undermine the hopes and goals of the merger, which were to bring Amazon’s efficiencies and operating prowess to Whole Foods’ unique approach and loyal customers, enabling it to scale up and make an even larger impact in the market. Leaders at Amazon, and to a lesser extent at Whole Foods, now have decisions to make. Problems exist, and the success of the marriage depends on solving them. Assume you’re a consultant, what would you recommend to Amazon’s leadership? Apply the 3-Step Problem-Solving Approach Step 1: Define the problem as described in the case. Step 2: Identify the causes of the problem. Which inputs and processes from the Organizing Framework are evident? Step 3: Make recommendations to Amazon’s leadership regarding how to realize the potential of the merger. Footnotes Michael Blanding, “Amazon vs. Whole Foods: When Cultures Collide,” Harvard Business School Working Knowledge, May 14, 2018, https://hbswk.hbs.edu/item/amazon-vs-whole-foodswhen-cultures-collide.

I have read and reviewed the above case study.

Place your order
(550 words)

Approximate price: $22

Calculate the price of your order

550 words
We'll send you the first draft for approval by September 11, 2018 at 10:52 AM
Total price:
The price is based on these factors:
Academic level
Number of pages
Basic features
  • Free title page and bibliography
  • Unlimited revisions
  • Plagiarism-free guarantee
  • Money-back guarantee
  • 24/7 support
On-demand options
  • Writer’s samples
  • Part-by-part delivery
  • Overnight delivery
  • Copies of used sources
  • Expert Proofreading
Paper format
  • 275 words per page
  • 12 pt Arial/Times New Roman
  • Double line spacing
  • Any citation style (APA, MLA, Chicago/Turabian, Harvard)

Our Guarantees

Money-back Guarantee

You have to be 100% sure of the quality of your product to give a money-back guarantee. This describes us perfectly. Make sure that this guarantee is totally transparent.

Read more

Zero-plagiarism Guarantee

Each paper is composed from scratch, according to your instructions. It is then checked by our plagiarism-detection software. There is no gap where plagiarism could squeeze in.

Read more

Free-revision Policy

Thanks to our free revisions, there is no way for you to be unsatisfied. We will work on your paper until you are completely happy with the result.

Read more

Privacy Policy

Your email is safe, as we store it according to international data protection rules. Your bank details are secure, as we use only reliable payment systems.

Read more

Fair-cooperation Guarantee

By sending us your money, you buy the service we provide. Check out our terms and conditions if you prefer business talks to be laid out in official language.

Read more